1. Scope
This policy covers subscriptions to SeaOrb paid plans, sold by SeaOrb LLC and processed through Stripe. It forms part of our Terms of Service. The free plan costs nothing, so nothing here applies to it.
2. Try before you pay
Two things exist so that you do not have to buy blind:
- The free plan is permanent and needs no payment details. It covers manual backtesting and the complete reporting surface.
- Paid plans start with a 7-day trial. You are not charged during it. Cancel before it ends and you are charged nothing at all.
3. Cancelling
You can cancel at any time, from your account settings in the application or by emailing [email protected]. No phone call, no retention interview.
When you cancel:
- Your plan stays active for the rest of the period you have already paid for.
- At the end of that period it stops renewing and your account returns to the free plan.
- Nothing you made is deleted. Saved strategies, portfolios, and watchlists stay where they are. Features above the free plan simply stop being available until you subscribe again.
4. Refunds
14-day money-back guarantee
If you are within 14 days of your first payment on a paid plan, email us and we will refund it in full. You do not need to give a reason. This applies once per customer, to your first paid period on monthly or annual billing.
Annual subscriptions after 14 days
Outside the 14-day window, annual subscriptions are generally not refundable for the remainder of the term — the annual price is discounted precisely because it is committed up front. If you have a genuine reason to stop part-way through, write to us. We would rather look at your situation than hide behind a clause.
Monthly subscriptions after 14 days
Monthly periods already under way are not refunded. Cancel and you will not be billed again.
Where we refund regardless
- Accidental renewal — if you meant to cancel and a renewal went through, tell us within 14 days of the charge and we will refund it.
- Duplicate or incorrect charges.
- A defect that stops the paid features working, which we cannot fix in reasonable time.
- We remove core paid functionality, or we terminate your account without cause — in which case we refund the unused portion of your period pro rata.
Where we usually do not refund
- You subscribed and did not use it. The trial and the free plan exist to prevent this, but ask anyway if you think your case is unusual.
- A strategy you found in SeaOrb lost money when you traded it. SeaOrb is a measurement tool; it does not recommend trades and cannot be a warranty on market outcomes. See the Terms of Service.
- Your account was suspended for a material breach of the Terms of Service.
5. Statutory rights
If you are a consumer in the UK, the EEA, or another jurisdiction with mandatory cancellation rights for digital services, those rights apply in addition to this policy and are not reduced by it. Where your statutory right is more generous than the 14-day guarantee above, the statutory right wins.
6. How to request a refund
Email [email protected] from the address on your account, and include the date of the charge. That is all we need.
Approved refunds are issued to the original payment method through Stripe. We process them within 5 business days; how quickly the money appears after that is up to your bank or card issuer, typically another 5 to 10 business days.
7. Failed payments
If a renewal payment fails, we will retry and email you. If it has not succeeded after a short grace period, the subscription reverts to the free plan rather than accruing a debt. Your work is not deleted.
8. Price changes
If we change the price of a plan you are on, we will tell you before it applies to your subscription. You can cancel instead of accepting the new price, and if a price rise takes effect without the notice we promised, we will refund the difference.
9. Contact
Anything about billing, cancellation, or refunds: [email protected], or through our contact form.